Shopping on the internet has several advantages over brick and mortar stores as you can shop from anywhere, whenever you want, with a ton of resources and product information on the web. But the major disadvantage is the lack of a human element that can help with the purchase, answer questions or provide helpful info. Many times potential clients won’t complete the sale if they can’t get an answer to an important question.
One way to solve this problem is through the use of Live Chat Software. You may have seen these boxes on certain websites. They normally appear in the corner with a picture of an attractive individual asking you to click and chat. What many business owners often wonder – is it worth it?
Well, it depends on how you look at it. The software usually carries a license fee and/or a monthly fee. What you pay depends on the features you need, but let’s not forget about time – your most valuable resource. The software doesn’t run itself, which means time spent chatting with customers will cost more than the software itself.
There are two major advantages that Live Chat Software provides to business owners who utilize this sales tool:
- Prospects can see there are humans behind the business and that the company is more than just words on the screen. Even if a potential client doesn’t click the chat option, they know somebody is available to help.
- Utilizing Live Chat Software is the quickest way for visitors to get important info they need about your products and services.
If you think that live chat would be useful for your company then the team at
TheeDesign can help. Our live chat solutions are affordable and easy to implement. Better yet, they are full of benefits that will maximize your Return On Investment.
For more information, please
set up a free, no hassle consultation or call our
Raleigh office at
919.341.8901.
Tags: Digital Marketing
