Do you have any questions regarding file preparation for printing? Please read some of the most common questions and answers below.
What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black). Color density less than 15% may not print.
Can I write or print on UV coating?
What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have aqueous coating or UV coating.
When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1″ dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125″ for all other products (for example: brochures and flyers).
What is the required bleed?
Our bleed is 0.1″ or 0.125″ added to each overall dimension. Files not built correctly may delay the order, or may add costs.
What if my cards don’t bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.1″ or 0.125″ off of each edge, which will result in the desired trim size.
How do I prepare files for trim?
Simply add 0.1″ or 0.125″ to each overall dimension of your digital layout. Example: a 5″ x 7″ would have a bleed size of 5.1″ x 7.1″.
What’s a bleed?
It is the portion of the card that will be trimmed off when they are cut to the final size.
The purpose of bleed is to continue a color, image or design off the edge of the card.
Do you have any downloadable templates?
Yes, you can find our downloadable templates below the price lists on each out design and printing services pages.
Can I cancel or change my order?
We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund (15-30% of total transaction). Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.
What if I am not satisfied with my order?
We are committed to customer satisfaction. We will reprint any product that fails to meet our customers’ quality expectations. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.
What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify TheeDesign Studio within 4 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.
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