Online Customer Management Systems
TheeDesign Studio has developed a web-based customer and schedule management software. Two of our clients benefit our fully customizable application. One of them has several offices countrywide, about 100 employees, hundreds of installations daily, and ten thousands of customers.
If you are looking for customer management software that offers timely access to critical business information over the internet than we have your solution! Our system provides a range of solutions geared to any kind of technology, installer and/or repair companies such as security, monitoring, surveillance, IT or even home theater systems to assist in increasing individual productivity, improving customer service performance, and providing key insight into all customer interactions.
Benefits That You Can Enjoy Using Our Web Based Business Management Software
- Our business management system is a web based application that allows you to manage your contact and customer information as well as your employees’ work schedule 24 hours a day 7 days a week from anywhere in the World, on any internet accessible device.
- Our management system provides timely access to critical contact, customer and scheduling information, even if you are on the go.
- We offer secure connection by SSL Certificate and many other features such as date and time of your last login w/IP address, all user logins, bad logins, first logins, number of online users, etc.
- Our system can send you an alert to your email account or to your mobile phone, when somebody logs in with your username and password to the system.
- You can organize your multiple offices to more virtual regions or locations that help you organize your large number of customers and employees.
- You can give customizable access to unlimited number of system users (FE: managers, administrators, sales representatives, technicians, etc.).
- You can create, edit, or even cancel schedules for your employees and customers.
- Our system does not allow you to duplicate a job for the same technician, on the same day, at the same time.
- Our system does not allow you to create a schedule for an employee, when this person is on vacation, or it is a national holiday.
- You can give your technicians access to their schedules, which they can review and print with maps, directions, special instructions or even comments.
- You can create customer reports, or view comments, service and billing history.
- Of course, you can export your reports to an excel file for future reference.
- You can quickly access and print economical statistics, activity reports, and compare the efficiency of employees.
- You can create customer satisfaction questionnaires.
- You can organize and access your employees’ contact information, such as postal/email addresses, phone/mobile/fax numbers, and even add your own fields.
- You can purchase equipment online and review the order history of each office.
- You can use our internal messaging system to notify your employees about critical project information, even while on the go.
- You can customize our premade FAQ that provides a lot help to your employees.
- You can upload and keep safe your important documents such as contract forms, tutorials, user manuals.
- You can give limited access to your sales people to review the schedule in their region, or download important documents.
Would You Like to Manage Your Company Through Your Laptop?
Call 919.341.8901 for a free, no obligation consultation or fill out our inquiry form and one of our associates will be in contact with you soon.